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Insights

Thoughts on operations, AI, leadership, and building things that last. From someone who's done it across every industry.

Work smarter not harder: handing recurring tasks to an agentic AI team
Published in AI Fluency SeriesOperations

The Boring Work I Never Think About Anymore

The real payoff of building an agent team is not the flashy stuff. It is the boring recurring work that now runs itself, like the invoice chase, so you never think about it.

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The guardrails Max Tuchman puts on AI tools to keep them trustworthy
Published in AI Fluency SeriesAI

How I Actually Trust AI: The Guardrails I Put on Everything

I do not trust AI blindly, and neither should you. The system I built around it: restrict the sources, demand citations, read every link, and make the models argue.

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A collage of unexpected real-life uses for AI
Published in AI Fluency SeriesAI

The Weirdest Ways I Have Used AI

From a 1965 Impala's dead taillights to ranking quantum physics books I will probably never finish, the strangest and most useful ways I put AI to work.

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AI-personalized health, clinical, and fitness plans designed for women
Published in AI Fluency SeriesAI

The One Place Women Cannot Hand Over the Keys: Our Own Health

Agentic AI is going to shape women's health whether we participate or not. Here is how to give it real jobs, from perimenopause meal plans to a personal trainer that travels with you.

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Max Tuchman's all-woman team of AI agents at work
Published in AI Fluency SeriesOperations

Meet My Cabinet: How I Run Dark Horse Ops With a Team of AI Agents

I built a team of AI agents to run Dark Horse Ops, each named after a woman and trained to own one job. Here is who works for me, and how they hand work to each other.

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An AI policy system trained mostly on male data, with women protesting outside
Published in AI Fluency SeriesLeadership

Why I Named My Entire AI Cabinet After Women

The names were not an accident. Here is the real reason I put eight women to work, and why women cannot afford to sit this build out.

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AI Literate is not AI Fluent
Published in AI Fluency Series Leadership

AI Literate Is Not AI Fluent. Executives Keep Confusing The Two.

There is a quiet conversation happening inside boardrooms right now: "We have AI covered. The team is using ChatGPT." That is not AI coverage. That is AI literacy. And literacy is no longer the finish line.

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From chatting with AI to building with agents
Published in AI Fluency Series Leadership

The Jumpable Chasm: From Chatting With AI To Building With Agents

Seventy-nine percent of enterprises say they use AI agents. Only eleven percent run them in production. The chasm between chatting with AI and building with agents, and how to jump it.

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How I rebuilt my business with AI in a weekend
Published in AI Fluency Series Operations

I Rebuilt My Business With AI in a Weekend

A small business website built by an agency takes six to ten weeks and runs five to twenty-five thousand dollars. I rebuilt mine in a weekend with AI. What worked, what broke, and what every executive should learn from it.

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Why you cannot let your team find out how behind you actually are
Published in AI Fluency Series Leadership

Why You Cannot Let Your Team Find Out How Behind You Actually Are.

Korn Ferry's research found that 71 percent of US CEOs experience impostor syndrome. AI is the loudest voice in the room making it worse. Most senior executives are quietly behind, and they cannot let their teams find out.

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I love AI but it just told me Taylor Swift doesn't exist
Published in Refresh AI

I Love AI. But It Just Told Me Taylor Swift Doesn't Exist.

I am a believer. But last week, AI scared me. And I have spent the days since trying to articulate exactly why. Here is the moment that changed my read on hallucinations and what it means for executives shipping AI work.

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Moore's Law doesn't apply to AI - plan differently
Published in AI Fluency Series Operations

Moore's Law, But Make It Faster

Moore's Law says transistor density doubles every 24 months. METR data shows AI capability is doubling every 4 to 7 months. If your three-year strategy was built on the old cadence, your planning windows are between three and six times too long.

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Stop watching AI demos start breaking things
Published in AI Fluency Series Scaling

Stop Watching AI Videos. Start Breaking Things.

There is a popular learning framework that says people retain 90 percent of what they do, 10 percent of what they read. The exact percentages are not real. The principle is. Why most AI demos fail executives, and what 10 minutes a day of hands-on actually changes.

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Why that hot AI tool will be a feature in 6 months
Published in AI Fluency Series Operations

Last Month's Coolest AI Company Is This Month's LLM Feature

Last quarter, AI startups absorbed 81 percent of all venture funding in the world. The standalone AI tool you signed a contract with is becoming a feature inside something larger. Three procurement habits that protect you from paying twice.

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AI agents transforming conference ROI
Published in AI Fluency Series OPERATIONS

Conference ROI Was Always Terrible. AI Made My Last Conference Profitable.

Up to 80 percent of leads collected at conferences never get any follow-up. CEIR estimates the waste at $5.4 billion a year. This year my conference was different. Here is the math, and what AI agents actually did during and after.

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Two waves of AI displacement: knowledge work first, physical work second
Published in AI Fluency Series LEADERSHIP

Knowledge Workers Are The First Wave. Trades Are The Second.

Most plans for AI displacement assume a single wave. There are two: knowledge work first, physical trades second, on different timelines. If your three-year strategic plan does not name both, it is not actually a plan.

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Non-technical operators competing in tech-defined arenas with AI
Published in AI Fluency Series LEADERSHIP

First Time In History Non-Technical People Can Compete At The Top.

By the end of 2026, eighty percent of technology products will be built by non-IT professionals. Citizen developers will outnumber professional developers four to one. For non-technical operators, the door is unusually wide. For now.

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Coming soon
Coming Soon Operations

Why Your Operations Are Held Together with Duct Tape (And How to Fix It)

Most companies don't have an operations problem. They have a systems problem. Here's how to tell the difference and what to do about it.

Coming soon
Coming Soon Leadership

What I Learned About Leadership in Every Room I Wasn't Supposed To Be In

From White House Fellow to selling Caribu to Mattel. The unwritten rules of leadership the credentialed people don't tell you.

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